heath journal
Shipping Done Well
How We Do One Thing Is How We Do Everything
Our scrupulousness has shaped our values since the beginning, and the hallmarks of care and craft transcend our products and our people. We recognize our responsibility to, and agency in, improving our impact at every turn. From our warehouse recycling practices (batteries, gloves, lightbulbs, polystyrene, cloth, and metal scraps) to our innovations in packing material to eliminating the unnecessary imprint of expedited shipping, we are firm believers in making change for the greater good.We take pride in this shared purpose, and we invite you to celebrate your part in creating a more beautiful, sustainable world.
The Soul of Shipping
Our Shipping and Warehouse team is passionate about packing responsibly, so your goods arrive on-time and intact, with as little impact on the environment as possible. We are proud of our leadership and remain steadfast in our goal to reduce waste and continue innovating methods and materials to safeguard your purchases and the environment.There's No Rush
Because we believe in participating actively and meaningfully in the preservation of our planet, we opt for no-rush shipping and use ground carriers instead of air transport. Ground shipping requires far less fuel and contributes to less pollution, reducing the total environmental footprint.
Green Business
Our Shipping facility earned a 4-year Certified Green Business Award at the Innovator Level, from the SF Department of the Environment. This is only the beginning. We’re dedicated to this honor for a lifetime.
Partners
The team partners with eco-conscious vendors to minimize packing materials, modeling for companies working toward more sustainable packaging solutions.
Transport
What’s more, the Heath van drives our products directly from our factories to each of our four showrooms. This way, our product stays connected to our people, all while reducing air fuel emissions.
Let’s Get Packing
What has always set Heath apart is our appreciation of, and respect for, craft. When it comes to packaging and shipping your orders, we don’t waver from this commitment.On Time
We ship orders within 3–5 business days of the order date. From the moment our packing team receives your order to ensuring it arrives safely to its destination, Heath is dedicated to the stability and protection of your purchase. Because packages can be susceptible to handling conditions in transit that are less than ideal, our shipping boxes are one of the strongest available.
Not Just Filler
To carefully and securely hold your purchase in place for shipping, we use Expandos—triangular fillers made from post-consumer chipboard. In the early 2000s, as part of our commitment to environmental responsibility, we switched to Expandos (at the time, a little-known product) to completely replace our styrofoam packaging.
This eco-conscious solution (Expandos are both reusable and recyclable) has the additional appeal of creating a striking, geometric wonderland as you open your package. We’ve seen customers do truly innovative things with these neat bits.
In Store Pickup
Our ongoing in store pickup option is an even more cost-effective, eco-friendly option that uses minimal packing and saves on shipping costs (better for you AND the environment). If you’re local, you’ll love this option.
Gift Wrapping
There's nothing quite like the anticipation of unwrapping a gift (especially one from Heath). We have gift boxes and twine available to you—just ask us at checkout! We use shredded newsprint as filler. A lovely visual effect and an eco-one too. For a personal touch, add a handwritten card to your order at checkout.
Thank you for supporting Heath, and in turn, our sustainable shipping practices!
Behind the Scenes
Glaze Variation: Why It Happens, and Why We Love It
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