Visiting a Showroom
We're thrilled to re-open our doors and welcome you back into the showroom. Things may look and feel a little different, due to health and safety precautions implemented because of COVID-19. Thank you for helping us keep our team, and customers, safe.
Things to Know Before You Go
What are your hours? And what showrooms are open?
Our Sausalito showroom is open Wednesday–Sunday, 10am–5pm, with Curbside Pickup for online orders available Wednesday–Sunday, 12–4pm. Our Sausalito Tile Shed is open Thursday–Sunday, 10am–4pm. We will only be able to assist one customer at a time in the Tile Shed, so there may be a wait. We will accept our last customer at 4pm.
Our Los Angeles showroom is open Tuesday–Saturday, 10am–5pm.
Our San Francisco showroom and Newsstand locations are open Tuesday–Saturday, 10am–5pm, with Curbside Pickup for online orders available Tuesday–Saturday, 12–4pm.
Our Ferry Building showroom is temporarily closed.
We’ll update our site and include an announcement in our newsletters as additional showrooms re-open. Subscribe to stay up-to-date.
Do I need to bring anything?
Bring your mask or face covering, as all customers and employees must wear a mouth and nose covering at all times in the showroom.
Invite your favorite shopping companion or come solo—we're capping groups at two people.
Please leave your pets at home—we love them, but our new layouts and reduced capacity don’t accommodate pets.
What products are available in the showroom?
In Los Angeles and San Francisco, expect the usual mix of dinnerware, home, furniture, tile, and accessories.
Our Sausalito showroom is well-stocked with 2nd quality dinnerware, pieces from the Heath Clay Studio, and an abundance of good goods for the home (linens, glassware, flatware, jewelry, and so on). We have a reduced selection of 1st quality dinnerware that will be available to browse in store. Purchases of 1st quality dinnerware cannot be fulfilled in the Sausalito showroom, and will be processed as a shipment.
What to Expect Upon Arrival
To ensure there is enough room to maintain social distancing while shopping, we’ll be allowing up to 10 customers in the showroom at once. If the showroom is at capacity, there will be an outdoor queue.
We’ll provide hand sanitizer before you enter the showroom.
Shopping & Checkout
We will not be able to hold or set aside merchandise or orders, even if they have been paid for.
We will accept and process returns, but may not be able to fulfill all exchanges on-premise. Our stock remains limited, due to the two-month dinnerware factory closure.
All 1st quality dinnerware sales in Sausalito will be processed as either a drop shipment (with an associated shipping fee) or as a free Curbside Pickup order.
At this time, we are unable to provide restrooms for our customers.
We’ll accept credit cards only (Visa, MasterCard, Amex, and Discover), no cash or checks.
We are not currently able to accept orders or accommodate stock questions over the phone, email, or social media.