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Questions & Comments

Contact us in the following areas:

Online orders & Registry
customerservice(at)heathceramics.com
415 361 5552 x12
Mon–Fri from 9–5 (weekends 8–4 PST)

Existing wholesale customers
trade(at)heathceramics.com

415 361 5552 x12 

Shipping Overview

Orders are shipped UPS Ground or expedited options. We do not ship to APO or PO Boxes due to UPS shipping restrictions. We'll do our best to accommodate expedited shipments (this is dependent on our inventory), please call our Customer Service team. Expedited shipping orders can only be sent Mon–Fri.

Intl. shipping rates vary according to destination and fees. Contact customer service with your shipping address, order details and estimated cost and we will provide a shipping quote.

We’re thrilled to report that ExpandOS have completely eliminated our use of plastic and Styrofoam packing materials. They are fully recyclable, just put them in with your newspaper or cardboard recycling bin and help save our landfills. Sensitive hands, be mindful — some ExpandOS have sharp edges.

Exchanges

We are happy to exchange items within 30 days of purchase for store credit or exchange only. We cannot offer refunds. Please ensure items show no signs of use.

All exchanges sent back to Heath Ceramics must be accompanied with a receipt or original packing slip and this EXCHANGE FORM.

Exchanges without proof of payment will be processed at factory seconds pricing. Web specials are final sale and cannot be exchanged.

Heath is not responsible for any damage that occurs when return shipping so we strongly encourage you to pack the items well and ship via Fed Ex or UPS. Please note shipping costs are non-refundable.

Please call customer service in the following areas with questions about your exchange:

Online orders & registry

415 361 5552 x12

Sausalito, San Francisco & Ferry Building Showroom orders
415 361 5552 x12

Los Angeles Showroom
323 965 0800

We are unable to process exchanges during our Open Studio and Annual Sale events. Items brought in for exchange or store credit during these times will be issued an exchange authorization number and a store credit will be mailed to you within 3–5 business days.

Damage or Breakage

We warranty our products for up to one year from purchase for proven defects in manufacture. Any breakage upon shipping must be reported to Heath Ceramics within 5 days at the contacts listed below. We will reship your product once UPS has obtained possession of the package and the products are available for shipment.

Please call customer service in the following areas:

Online orders & registry

415 361 5552 x12

Sausalito, San Francisco & Ferry Building Showroom orders
415 361 5552 x12

Los Angeles Showroom orders
323 965 0800

Customer Service

Our Customer Service team is comprised of a handful of real people, working for you, seven days a week