Our Customer Service team are real people in San Francisco, here to help. If you have any questions, call us at 415 361 5552 x12, start a chat, or email firstname.lastname@example.org. As always, thank you for being here.
To begin, thank you for being here, for supporting Heath. We’re truly grateful for our customers. Because you’re so important to us, we treat your personal data as if it were our own, carefully, securely, and transparently handling it, in-line with our guiding values of Making it Honest and Making it Responsibly.
In a nutshell: We, Heath Ceramics, Ltd., respect privacy and your rights to control your personal data. After all, we’re human too. We would not, could not, share your information with third parties or use it in any way other than to fulfill orders, and keep you up to date with Heath. Period!
The following policy, while long and a bit legal sounding, is very important and provides you with explanation about your rights, the personal information we collect from you, why, and how we may use it, as either visitors to our website, Showrooms, or purchasers of our products.
What’s considered personal information, you ask? Anything that can be used to identify you or be linked back to you. The prime purpose of collecting data is to enhance your shopping experience with us. When you purchase any of our products, we retain your name, phone number, and address so that we can process the transaction, create an order, answer queries, and manage returns and refunds. With your consent, we will send you updates about our products and events through our newsletter or emails, of which, you may unsubscribe from at any time — we won’t be offended.
Choices, choices, choices. You have them.
Ch-ch-changes. You can make them.
We may ask you for information which pertains to your identity. This may include, but is not limited to, your name, address, date of birth, age, gender, email, telephone number, credit or debit card number or Internet Protocol (IP) address. You may be required to provide personal information to access or use certain parts of our website or features. If you do not provide the requested information, you may not be able to access these areas. You may also be required to provide personal information if you consent to receive emails or SMS from Heath and/or our newsletters.
Majoring in minors. We take this seriously.
We do not and will not knowingly allow anyone under 13 years of age to provide us any personal identifying information. Users of the services will be deemed to have full control over their products and user accounts, and must ensure that no children under the age of 13 use our services in any manner which would provide us or any third party with any personal information of a child. If we learn that we have collected personal information from a child under age of 13, we will delete that information as quickly as possible. If you believe that we might have any personal information about a child under age 13, please contact us using the contact information provided below.
Who’s in charge, here? You are.
If you set up an account or a gift registry at our website, you can access, review and/or update your profile and settings at heathceramics.com, which will allow you to modify or update certain information. You may delete your account or gift registry by contacting email@example.com — our team is standing by. You may opt out of receiving future emails or newsletter by Heath, by clicking on the opt-out/unsubscribe link available in our emails and newsletters. To opt out of SMS messages, text STOP to +1 (205) 946-0518. We encourage you to update your personal information promptly when it changes.
We primarily use the information you provide to offer products and services to you, including, but not limited to, the following:
- To send you information or materials via our newsletter, email, or SMS about products, events, and news we think might interest you. If you no longer wish to stay connected in this way, or if you want to modify or delete your data from our database, please contact us at firstname.lastname@example.org.
- Process payment, shipping, return, refund, or registry-related transactions when you purchase our products.
- To review visits to the website and learn about the interests of our visitors, in aggregate, and to better understand your interests and needs, so we can improve our products and services and deliver to you the type of products and events that you’re most interested in.
- Perform any other function that we believe, in good faith, is necessary to protect the security or proper functioning of our website or to provide access to Heath’s products and services.
Not of the chocolate chip variety.
- Essential Cookies: these are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. (Aren't all cookies essential?)
- Performance and Analytics Cookies: these include Google Analytics and they keep track of the pages that you visit and the content you access, so we can determine which content is most popular and improve the performance of our website. These cookies primarily record aggregate and anonymous statistical data, but do capture a minimal amount of identifiable information such as order IDs.
- Functionality Cookies: they remember the choices you make, such as language options or the region you are in. These cookies help to make your visit more personal and are deleted automatically when you close your browser or the session expires.
You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (such as Chrome, Safari, Firefox, Internet Explorer, or other browser). There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies you may limit the features and functionality of our website.
When three’s company.
It’s not our party, it’s theirs.
Facts are helpful.
It’s important to us.
We use reasonable security controls to protect your data and information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access, and only authorized personnel have access to unencrypted user information. When collecting or transferring sensitive information such as credit card information, we use a variety of additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit sensitive information over the internet, we protect it through the use of advanced encryption techniques, such as the Secure Socket Layer (SSL) protocol, and have firewalls protecting our critical systems. Additionally, as part of real-time payment processing, we may subscribe to fraud management services. These services provide Heath with an extra level of security to guard against credit card fraud and to protect your financial data. Despite these precautions, no security safeguards guarantee 100% security all of the time, and no guarantees are made with respect to the same.
Let’s talk duration.
We retain your personal information in accordance with our data retention policies and practices. The length of time we keep your information depends upon a number of factors, including the type of information. In general, we retain personal information for as long as we have an ongoing business need to retain it. Following that period, we will delete it.
LEGAL BASIS FOR PROCESSING.
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable European Union laws. The legal bases depend on how you use the website or Heath’s products and services:
- We need to collect and use the information for you to use the website;
- Our collection satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our products and services and to protect our legal rights and interests;
- You give us informed consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the website.
The General Data Protection Directive (GDPR) provides individuals in the EEA certain rights with respect to their information. These include the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You can exercise these rights by contacting us at the address in the Contact Section below.
The GDPR provides that we may limit or deny your requests in certain cases. For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we have compelling legitimate interests to keep, including as required by law. You may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed if you have concerns about your rights.
Section 1798.83 of the California Civil Code and the California Consumer Privacy Rights Act requires Heath, and many other businesses, to disclose policies relating to the sharing of certain categories of customers’ personal information with third parties. These businesses are required to accept requests for disclosures of these policies, and the information collected, from customers. We will honor two requests per calendar year. There is a 45 day response window for each inquiry; it may be extended another 45 days if notice is provided within the first 45 days to the customer, along with the reason for the delay. When complying with these requests, Heath will verify the requestor’s identity using a two-step verification process, to ensure personal information does not end up in the wrong hands.
You have the following rights, and upon inquiry we will honor:
-Your right to access: You may request disclosure of the categories and specific pieces of personal information that have been collected about you—the consumer—during the previous 12 months.
-Your right to request deletion: You may request that Heath delete all personal information that has been collected about the consumer. There are some exceptions to what may be deleted, including personal information necessary to complete the request.
-Your right to request disclosure of information collected and/or sold: In addition to your right to access, you may also request disclosure of the categories of sources from which the Personal Information is collected, the business/commercial purpose for collecting and selling Personal Information, and categories of third parties with whom the Business shares Personal Information.
-Your right to opt out of the “sale” of information: Heath does not “sell” your data in the traditional sense. We do, however, use third party platforms to run our website and business. According to CCPA, any information these third party platforms obtain is considered a “sale” of your information. Heath does not gain financial benefit from this “sale” and you have the right to choose where your information goes, or doesn’t.
-Your right to nondiscrimination: Should you pursue any of the above inquiries, Heath will never discriminate against the consumer, by denying goods or services, charging different prices, varying the quality of our goods, or any other means.
California residents may request such information from us by sending a letter to the address listed below or by emailing email@example.com. In your inquiry, please provide your name, address, and email address, as well as a request that we provide such information to you, by using the following or similar language, “I request that Heath Ceramics provide its third-party information sharing disclosures.” In limited circumstances, customers' failure to submit requests in the manner specified above will not require a response from the business.
Attn: Customer Service
2900 18th Street
San Francisco CA 94110
We hope you don’t, but if you have any questions, complaints or disputes regarding the manner in which we use or protect your information, please contact us using the contact information provided below. We will investigate and attempt to resolve any complaints and disputes in a reasonable time and in a manner that complies with the principles described in this Policy. For the protection of all our customers, we retain the right to verify the identity of any person making a request for data or processing related to any provision of this policy.
Again, thank you for being here. We have your best interest in mind!