Refund policy

What’s your return policy?

Heath will gladly exchange, provide store credit, or refund merchandise to the original form of payment within 30 days of the purchase date.  Proof of purchase is required.  The returned item(s) must be new, in original condition, and with the original tags or stickers.  Any cash refunds over $200 will be refunded via mailed check. Returns without proof of purchase will be reviewed. If accepted they will be processed at factory seconds pricing for store credit or exchange only. No returns will be accepted if merchandise has been used. Other restrictions may apply.

*Please note that all 2nd Quality dinnerware, Overstock Tile, Final Few, Furniture, and Rug sales are final sale and are not eligible for returns or exchanges. For wallpaper returns, please contact Hygge & West directly.

Please visit our Dinnerware Quality & Care page for usage questions. If shipping your return, please contact Customer Service for your Return Authorization Number.