Our Customer Service team are real people in San Francisco, here to help. For product-specific questions, select from the menu on the left or the above dropdown menu on your mobile device. If you don’t find your answer, call us at 415 361 5552 x12, start a chat, or email firstname.lastname@example.org.
Yes. Safety remains a priority in our showrooms. Masks must be worn while inside and we have implemented capacity limits. We appreciate your patience!
400 Gate 5 Road, 94965
7525 Beverly Blvd, 90036
2900 18th St, 94110
One Ferry Building, Suite 12, 94111
2900 18th St, 94110
We sell our products directly from our website and our four California Showrooms.
Our Los Angeles, San Francisco, Ferry Building and Sausalito showrooms (including the Overstock Tile Shed) are open.
For online orders, we offer Curbside Pickup at our San Francisco, Los Angeles, and Sausalito locations. We also ship around the world.
If an item you’re looking for is not available, please check back! As well, you’re welcome to check with our Customer Service team for a potential time frame.
As an alternative to currently Out of Stock items, we have Virtual Gift Cards available.
We do not offer any pre-orders or wait lists for either out of stock or to-be-released products. The nature of our small-scale manufacturing process unfortunately does not lend itself to advance orders.
Our ceramics come in a wide variety of finishes, ranging from smooth and glossy to textured and matte. Each glaze has its own finish, that is inherent to its glaze color. We've put together a Texture & Finish guide to help you understand which glazes are matte, semi-matte, or glossy. For even more resources about our dinnerware, check our our Always Helpful blog.
Yes, due to new tax laws and recent Supreme Court rulings we are paying—and charging—sales tax on items we ship to customers outside of California.
In 2018, we refreshed our Coupe dinnerware palette for the first time in over 15 years! The collection still has the same phenomenal 1940s shapes, now in a host of classic and new colors that connect our past with our future. As part of that refresh, a selection of glazes were archived and phased out of production.
Again in summer 2021, we refreshed the Coupe, Chez Panisse, and Serving Bowl palettes and the following glazes are no longer in production: Salt/Shadow, Agave, Rosemary, Linen, Persimmon/Pumpkin, Ocean/Salt, Jicama, Cedar, Aloe/Vine, and Sorbet, as well as the corresponding basic and full dinnerware sets Cloudview, Woodward, Josephine, Bonita, Linen, and Rosemary. View our Coupe or Chez Panisse collections to see what is available now, and read more about our approach to archiving products.
We do not offer appraisals for vintage items. We suggest looking at Laguna Pottery, eBay, and 1st Dibs for comparison of vintage Heath sales.
At the moment, no. Health and safety protocols in our factories and showrooms are our first priority. We hope to have tours available again in the future. We miss them too! For updates, please sign up for our newsletter.
We warranty our ceramic tabletop products for up to one year from purchase for proven defects in manufacture. If you encounter issues with your Heathware, please email or call Customer Service with details and we will help resolve the issue.
For information about quality and care of our ceramic products, click here. To learn more about Product Safety for our ceramic products, you can read more here.
We accept and securely process payment via most credit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club. We also accept payment through Paypal.
Shipping & Returns