Our Customer Service team are real people in San Francisco, here to help. For product-specific questions, select from the menu on the left or the above dropdown menu on your mobile device. If you don’t find your answer, call us at 415 361 5552 x12, start a chat, or email email@example.com.
Where can I buy Heath Ceramics products?
We sell our products directly from our website and our four California Showrooms. We appreciate your continued support through these uncertain times.
Our San Francisco, Ferry Building, Los Angeles and Sausalito showrooms (including the Overstock Tile Shed) are open for you to visit! Please read our guide about what to expect on your visit.
For online orders, we're offering Curbside Pickup at our San Francisco and Sausalito locations, as well as shipping around the world.
The item I want to purchase is out of stock. When can I expect it to be available?
Our dinnerware factory is open and producing, with an abundance of new safety and health protocols in place. The team is working diligently to catch up with inventory gaps, after being closed for two months due to California’s ‘Shelter in Place’ order. We can’t yet forecast when our stock will return to pre-COVID levels and appreciate your patience as we bounce back.
As an alternative to currently Out of Stock items, we have Virtual Gift Cards available.
Can I join a wait list for out of stock items?
We do not offer any pre-orders or wait lists for either out of stock or to-be-released products. The nature of our small-scale manufacturing process unfortunately does not lend itself to advance orders.
Do you charge tax when shipping outside of California?
Yes, due to new tax laws and recent Supreme Court rulings we are paying—and charging—sales tax on items we ship to customers outside of California.
I noticed that some of the Coupe dinnerware glazes are no longer available. Why?
Our Coupe glaze palette was refreshed in September 2018, for the first time in 15 years! The collection still has the same phenomenal 1940s shapes, now in a host of classic and new colors that connect our past with our future. This is very exciting stuff. As part of the refresh, a selection of glazes have simultaneously been archived and phased out of production. Click here to learn about the new glazes, and which ones have been archived.
Where can I find more information about Heath history?
Check out our timeline of Heath history here.
Can you tell me what my vintage Heathware is worth?
We do not offer appraisals for vintage items. We suggest looking at Laguna Pottery, eBay, and 1st Dibs for comparison of vintage Heath sales.
Can I take a tour of your factories?
At the moment, no. Due to COVID-19, we have implemented strict safety procedures in our factories and showrooms. We are minimizing access to our factory floor to reduce the health risks for our production team. When it is safe to gather indoors again, we look forward to welcoming you in for a tour. If you'd like to receive updates as we re-open the business, please sign up for our newsletter.
What’s your warranty on Heath Ceramics products?
We warranty our ceramic tabletop products for up to one year from purchase for proven defects in manufacture. If you encounter issues with your Heathware, please email or call Customer Service with details and we will help resolve the issue.
For information about quality and care of our ceramic products, click here. To learn more about Product Safety for our ceramic products, you can read more here.
Shipping & Exchanges
What carrier do you use to ship, and to where do you deliver?
Learn more about the ins and outs of our Shipping and Exchange policies here.