General FAQ

Yes! We have four Heath showrooms in California and would love for you to stop by.

Sausalito Factory and Showroom
400 Gate 5 Road, 94965
Monday–Sunday 10am–5pm

Los Angeles Showroom
7525 Beverly Blvd, 90036
Monday–Friday 10am–6pm
Saturday–Sunday 10am–5pm

San Francisco Factory and Showroom; Heath Newsstand
2900 18th St, 94110
Monday–Friday 10am–6pm
Saturday–Sunday 10am–5pm

Heath Clay Studio in the Boiler Room
555 Alabama Street San Francisco, CA 94110
Enter at the Boiler Room (just around the corner from our showroom entrance).
Observation Hours: Monday-Friday 10am–5pm

Ferry Building Showroom
One Ferry Building, Suite 12, 94111
Sunday 10am–5pm
Monday–Friday 10am–6pm
Saturday 9am–5pm

The Los Angeles Showroom will be closing early for inventory on September 23rd, 10am–4pm. Please plan your visit accordingly.

Yes! We offer tours of our dinnerware factory in Sausalito and tile factory in San Francisco. You can sign up for a tour at either location on our Factory Tours page.

We sell our products directly from our website and our four California Showrooms.

Our Los Angeles, San Francisco, Ferry Building and Sausalito showrooms (including the Overstock Tile Shed) are open.

For online orders, we offer In-Store Pickup at our San Francisco, Los Angeles, and Sausalito locations. We also ship around the world.

Items come back into stock in usually 2 to 3 weeks. This time frame may be longer during the month of December.

As an alternative to currently Out of Stock items, we have Virtual Gift Cards available.

We do not offer any pre-orders or wait lists for either out of stock or to-be-released products. The nature of our small-scale manufacturing process unfortunately does not lend itself to advance orders.

Our ceramics come in a wide variety of finishes, ranging from smooth and glossy to textured and matte. Each glaze has its own finish, that is inherent to its glaze color. We've put together a Texture & Finish guide to help you understand which glazes are matte, semi-matte, or glossy. For even more resources about our dinnerware, check our Good to Know blog.

Yes, due to new tax laws and recent Supreme Court rulings we are paying—and charging—sales tax on items we ship to customers outside of California.

In 2018, we refreshed our Coupe dinnerware palette for the first time in over 15 years! The collection still has the same phenomenal 1940s shapes, now in a host of classic and new colors that connect our past with our future. As part of that refresh, a selection of glazes were archived and phased out of production.

Again in summer 2021, we refreshed the Coupe, Chez Panisse, and Serving Bowl palettes and the following glazes are no longer in production: Salt/Shadow, Agave, Rosemary, Linen, Persimmon/Pumpkin, Ocean/Salt, Jicama, Cedar, Aloe/Vine, and Sorbet, as well as the corresponding basic and full dinnerware sets Cloudview, Woodward, Josephine, Bonita, Linen, and Rosemary. View our Coupe or Chez Panisse collections to see what is available now, and read more about our approach to archiving products.

Check out our timeline of Heath history here.

We do not offer appraisals for vintage items. We suggest looking at Laguna Pottery, eBay, and 1st Dibs for comparison of vintage Heath sales.

We warranty our first quality ceramic products for up to one year from
purchase for proven manufacturing defects. If you encounter issues with
your Heathware, please email or call Customer Service with details and we
will help resolve the issue.

For information about quality and care of our ceramic products, click here. To learn more about Product Safety for our ceramic products, you can read more here.

We accept and securely process payment via most credit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club. We also accept payment through Paypal.

Learn more about the ins and outs of our Shipping and Exchange policies here.

Right here. Our Privacy Policy discusses your rights, the personal information we collect from you, why, and how we may use it. It's not exactly a quick read, but we hope it is enlightening. Most importantly — we treat your data as if it were our own, securely, and respectfully.