Our Customer Service team are real people in San Francisco, here to help, seven days a week. For product-specific questions, select from the menu on the left or the above dropdown menu on your mobile device. If you don’t find your answer, call us at 415 361 5552 x12, start a chat, or email firstname.lastname@example.org.
Where can I buy Heath Ceramics products?
We sell our products in our four California Showrooms and through our website.
In light of current health concerns of Coronavirus and the mandatory 'Shelter in Place' in effect across the Bay Area, Heath has paused all operations until April 7th, 2020. All of our showrooms are closed, along with our factories and warehouse. Our website remains open and will begin processing orders after the 'Shelter in Place' is lifted and it is safe to return to work.
The item I want to purchase is out of stock. When can I expect it to be available?
Items come back into stock in usually 2 to 3 weeks. This time frame may be longer during the month of December. The Heath factories are currently closed through April 7th; expect delays with re-stocking.
I noticed that some of the Coupe dinnerware glazes are no longer available. Why?
Our Coupe glaze palette was refreshed in September 2018, for the first time in 15 years! The collection still has the same phenomenal 1940s shapes, now in a host of classic and new colors that connect our past with our future. This is very exciting stuff. As part of the refresh, a selection of glazes have simultaneously been archived and phased out of production. Click here to learn about the new glazes, and which ones have been archived.
Where can I find more information about Heath history?
Check out our timeline of Heath history here.
Can you tell me what my vintage Heathware is worth?
We do not offer appraisals for vintage items. We suggest looking at Laguna Pottery, eBay, and 1st Dibs for comparison of vintage Heath sales.
Can I take a tour of your factories?
Yes! We offer tours in Sausalito and San Francisco.
What’s your warranty on Heath Ceramics products?
We warranty our ceramic tabletop products for up to one year from purchase for proven defects in manufacture. If you encounter issues with your Heathware, please email or call Customer Service with details and we will help resolve the issue.
For information about quality and care of our ceramic products, click here. To learn more about Product Safety for our ceramic products, you can read more here.
Shipping & Exchanges
Why are shipments delayed until April 7th?
In light of current health concerns of Coronavirus and the mandatory 'Shelter in Place' in effect across the Bay Area, Heath has paused all operations until April 7th, 2020. Be prepared for shipping delays while we all strive to keep our business and our community safe, by staying home. Thank you for your patience and support.
What carrier do you use to ship, and to where do you deliver?
Learn more about the ins and outs of our Shipping and Exchange policies here.