Gift Registry FAQ
Welcome! We’ve been helping folks celebrate major milestones for over 20 years, and life itself for over 70 years. We're honored to share this experience with you.
Below are our most frequently asked questions. If you don’t find what you're looking for, call us at 415 361 5552 x12, start a chat, or email email@example.com.
Answers for Gift Givers
Hover over the registry link in the top left corner of the Heath Ceramics home page, then click on 'Find a Registry'. Enter the registrant’s first or last name in the 'Search for a Registry' field, then click the arrow. For best results, try searching by the registrant’s most unique name (ie, ‘Josiah’ for Josiah Smith or ‘Wassler’ for Adam Wassler). Select the correct registrant name from the search results. Alternatively, you can scroll to the bottom of any page on the site and enter the registrant name under 'Look up a Registry'.
This depends on the type of registry. Virtual Registry gifts must be purchased online. Conventional Registry gifts can be purchased online and in store. The type of registry they've chosen is listed on their registry page.
A Virtual Registry is a complete online experience. All gifts are purchased online and ship to the recipients at the time of their choosing.
A Conventional Registry is a classic set up, in which gifts can be purchased online and at any of our four California showrooms. Online gift purchases ship immediately.
Yes. Click the Gift Cards link at the top of the Heath Ceramics home page and choose the type of gift card you want to give. The physical gift card requires a shipping address and will be sent via UPS Ground. The virtual gift card will be sent to you by email; you can digitally forward to the recipient or print out a copy of the email. Please note: Registrants cannot add gift cards to their registry, but you're free to purchase them outside their registry. They're always a hit!
For Registrants: Managing Your Registry
Yes. The process is different if you started with a Virtual or a Conventional Registry. If you currently have a Virtual Registry, and no gifts have been purchased, you can create a new Conventional Registry at anytime with the same online account. Then, contact us to close the Virtual Registry.
If gifts have been purchased, you'll want to complete Registry Checkout to ship the gifts you've received; then notify us when your registry checkout is complete, and we’ll close the original Virtual Registry.
If you currently have a Conventional Registry, you can create a new Virtual Registry at any time, even if gifts have been purchased. Contact us if you’d like the original Conventional Registry to be closed.
In both instances, we’ll be sending you a new registry URL for you to share with your friends and family.
Gift cards cannot be added as an item to your registry. However, friends and family may purchase you gift cards outside your registry. Some registrants make note of this "want" in their registry profile note. This alerts guests that this is an option.
We’ve provided you with a unique URL at the top of your registry page. Add the link to your event website and spread the word with friends and family. Registries are also available to guests by searching under your name at heathceramics.com/registry.
We do not have any formal relationships with universal registries. Heath products can be linked to a universal registry, though all purchases must be made on our website. There are instances where you can link to your Heath Registry via these external sites, but it depends which universal registry you’re using. Note: universal registries may not show accurate price, color or glaze selection of the product being linked from our website.
Yes, some products and categories are cannot be added. They are: Seasonal Collections (due to small quantities and their limited edition nature), furniture, tile, gift cards, and archived or discontinued items.
While gift cards cannot be added to a registry, some registrants add a note to their profile message, noting their interest in gift cards. This allows guests to purchase gift cards outside of their registry.
Send a note or chat to Customer Service and we’ll gladly remove the stubborn item.
We’ll let you know via email. It's a fun one to get!
We encourage gift purchases to happen online so that you can get the most
out of the Virtual Registry experience. However, if someone buys you
something from a Heath showroom, we will update your registry to reflect
Log in to your registry account and click "Edit Profile." Make updates to your profile and select SAVE. Please note: changing your customer profile or address book will not change your registry information. That must be done in addition/separately. If you'd like to update the email address associated with your registry, please reach out to Customer Service for assistance.
Most products made by Heath, that are out of stock, will be available again after 2–3 weeks. Products that we do not make ourselves (like glassware, cutting boards, linens, etc) may have a longer lead time. Any product labeled ‘Archived’ has been discontinued and will likely not be available again. Contact Customer Service for questions or concerns about a specific product.
Due to limited space, we don't offer in-store pickup for registry purchases. If you have a Conventional Registry, gifts purchased from your registry will be shipped via UPS directly to you or the gift purchaser, or the gift purchaser may choose to give the gift in person. If you have a Virtual Registry, you always have control over when your gifts ship to you.
While we don't do it often, our prices do change. Therefore, an item added to your registry at one price does not guarantee that price, upon purchase or redemption. When a gift is purchased from a Virtual Registry, the purchase price is added to your gift credit. If that purchase was made at a discount, or if the item changes in price, your gift credit will not change to accommodate.
Just as with any good or service, over time ingredients and their cost shift, the cost of living increases, and improvements are made to equipment. These are some of the factors that contribute to a price increase at Heath.
Yes. We offer a one-time 15% off completion discount on items you did not receive from your registry. Please request a registry completion code from Customer Service within 18 months of your event date. If you have a Virtual Registry, you must redeem all of your Virtual Registry credit online before you can request a code.
Please note: The registry completion code is valid only on unfulfilled items from your registry, and can only be used by the registrant and co-registrant within 18 months from the event date. It cannot be combined with any other offer and doesn't apply to furniture, tile, previously discounted items, second-quality ceramics, or other promotions.
Please reuse, recycle, or compost it! ExpandOS are made from 100% post-industrial waste and are 100% recyclable. Our packing tape is all paper, and we're working with UPS to discontinue the plastic sleeves.
We do ship internationally, though we recommend only using this feature if you have a Virtual Registry. This way, all your gifts can ship together at a time of your choosing. The cost to ship your gifts will be calculated at checkout. Duties and taxes will apply and are usually calculated when your order reaches the destination country. We are unable to provide a quote for duties and taxes.
Please contact Customer Service by phone, email, or chat, and we can assist you in closing your registry. All open registries will be archived 18 months after their event date, and remaining Virtual Registry credit will be emailed to the registrant as a gift card. This gift card never expires.
When the first purchase is made from your registry, we create a gift card associated with your account. The value of each purchase is added to your card, plus tax if applicable. You'll be notified via email that the virtual gift card has been created. Yet, there's no need to take action. (Heads up: the email notification will look like you sent yourself a gift card, but don't worry, it's from us.) From then on, the value of each future registry purchase will be added to the gift card. Anytime you make a redemption purchase, we'll automatically apply the value of your credit during checkout.
While your Virtual Registry is open, your redemption purchases ship free. Once your registry is closed (typically 18 months after the event date), any remaining credit will be automatically emailed to you as a gift card. This gift card can be used in-store or online and will never expire.
We don’t recommend it. Virtual Registries are set up for online purchases only. This gives the registrant flexibility to choose when to ship their products and whether to apply their virtual credit to additional or different products. When a purchase is made, the items are not reserved or set aside; rather, the purchase value is credited to your gift card. This value can be used at the Registrant's discretion.
If you have a Virtual Registry and someone buys something for you at the store, we will email you. However, Virtual Registry purchases are not tracked in showrooms. Rather, you'll go into your registry and manually adjust the quantities accordingly.
Guests will not be able to purchase out of stock items. If you notice that an item is consistently out of stock on your registry, the best approach is to add a different (in stock) item for your guests to purchase. When the desired item is back in stock, you can complete your registry checkout and apply the received credit to the original item.
No. Virtual Registry credit is available to redeem on Heath Dinnerware, Accessories, and Heath Home items only. If you are interested in purchasing Heath Tile, you may want to request gift cards from your guests.
We offer exchanges by mail or in store, either for product or store credit, within 30 days of receipt.* We cannot accept items that have been used.
By mail: call Customer Service to receive a Return Authorization number and further instructions for the exchange.
In store: please bring the items and the packing slip(s) or gift receipts. During sales and events, we're unable to accept exchanges, due to staff availability.
*During COVID this is extended to 60 days.
Email Customer Service as soon as possible (preferably within 5 days of receipt) with a photo of the damaged item, packing number, UPS tracking number, and any additional information about the delivery you think we should know.
We will reply with an order confirmation for a replacement item.
Please retain all packing material along with damaged or broken items(s).