Gift Registry FAQ
Heath Registries are a convenient way to select all your favorite items — from Heath dinnerware to home accessories — and share it all easily with your loved ones. We’ve put together some of the most frequently asked questions about registries below. If you don’t find your answer, call us at 415 361 5552 x12, start a chat, or email firstname.lastname@example.org.
You're well on your way to a great experience. As with anything new, you may notice a glitch or two. Rest assured, we're on it. In the meantime, feel free to reach out if you have any trouble finding what you need and/or accessing your registry. It's a privilege being part of your special occasion — thank you for your patience!
Gift Registry FAQ
How do I find a registry?
Click the Registries link at the top of the Heath Ceramics home page and click the "Search for a Registry" field. Enter a registrant's first and last name and click the arrow. Then click the correct registrant name from the search results. You can also scroll to the bottom of the Heath Ceramics home page and enter the registrant name there.
Where can guests purchase gifts from a Heath registry?
It depends on the registry. Virtual Registry gifts must be purchased online, while Conventional Registry gifts can be purchased online or in store. The type is listed on the registry page.
What’s the difference between Virtual and Conventional Registries?
A Virtual Registry is a complete online experience; all gifts are purchased online and ship to the recipients at the time of their choosing.
A Conventional Registry is a classic set up, in which gifts can be purchased online or at any of our four California showrooms. Online gift purchases ship immediately.
Can I order a gift card for the registrant?
Yes. Click the Gift Cards link at the top of the Heath Ceramics home page and choose the type of gift card you want to give. The physical gift card requires a shipping address and will be sent via UPS Ground. The virtual gift card requires a recipient email address and will be sent electronically when your order is confirmed.
Managing Your Registry
I’ve already set up my registry. Can I change the registry type later?
Yes, here's what to do depending on whether you started with a Virtual or a Conventional Registry.
If you currently have a Virtual Registry, and no gifts have been purchased, you can create a new Conventional Registry at anytime with the same online account. If gifts have been purchased, you'll want to complete Registry Checkout to ship the gifts you've received; then notify us when your Registry Checkout is complete, and we’ll remove the public listing of the original Virtual Registry.
If you currently have a Conventional Registry, you can create a new Virtual Registry at any time, even if gifts have been purchased. Contact us if you’d like the original Conventional Registry to set visibility to private.
In both instances, we’ll be sending you a new registry URL for you to share with your friends and family.
How can I share my Heath Registry?
We’ve provided you with a unique URL at the top of your registry page. Add the link to your event website and spread the word with friends and family. Registries are also available to guests by searching under your name at heathceramics.com/registry.
Is there a relationship between Heath Ceramics and any universal registries?
We do not have any formal relationships with universal registries like MyRegistry or Amazon. Heath product can be linked to a universal registry and all purchases must be made on HeathCeramics.com. There are instances where you can link to your Heath Registry via these external sites, but it really depends on which universal registry you’re using. Note: universal registries may not show accurate color or glaze selection of the product being linked from our website.
Can I create a Registry and keep it private until I am ready to go public with my selection?
Yes. Call our Customer Service department at 415 361 5552 x12 (Mon–Fri 9–5, Weekends 8–4 PST) and they can make your Registry either public or private.
What items cannot be included in a registry?
Select categories cannot be added to registries, including Seasonal Collections (due to limited availability and production timeline), furniture, tile, gift cards, and archived or discontinued items.
How do I know when an item has been purchased from my registry?
We’ll let you know via email. If you have a Virtual Registry and someone buys something for you at the store, we will email you; however, the Virtual Registry will not track what’s been bought at the store, so you’ll need to go into your registry to lower the number of items you’re looking for by the number of items you received.
How do I update my registry account information, like shipping address, event info, contact information?
Log in to your registry account and click Edit Profile. Make updates to your profile and select SAVE.
Should I be concerned if an item listed on my registry is out of stock?
The average lead time for out of stock ceramics to return to stock is 2–3 weeks. The lead time for Heath Home items may be longer.
Will Heath hold the merchandise purchased for me so I can pick up at one time?
Due to limited space, we can’t offer in-store pickup for Registry gift purchases. If you have a Conventional Registry, gifts purchased from your registry will be shipped via UPS directly to you or the gift purchaser, or the gift purchaser may choose to give the gift in person. If you have a Virtual Registry, you always have control over when your gifts ship to you.
Do I get a discount for items I did not receive after my event?
Yes. We offer a one time 15% completion discount on items you did not receive from your registry. Please request a registry completion code from Customer Service after your event date.
If you have a Virtual Registry, you must redeem all of your Virtual Registry credit online before you can request a code.
Please note: The registry completion code is valid only on unfulfilled items from your registry, and can only be used by the registrant and co-registrant. It cannot be combined with any other offer and doesn't apply to furniture, tile, previously discounted items, second-quality ceramics, or other promotions.
What do I do with all this packaging?
Please recycle it! ExpandOS are made from 100% post-industrial waste and are 100% recyclable.
Do you offer international shipping for Registries?
We can ship your gifts internationally with the Virtual Registry set up, that way all your gifts can ship together at a time of your choosing. Contact our Customer Service Team for a shipping quote when you’re ready to ship your gifts.
If we have a Virtual Registry, can our friends & family purchase items from a retail store?
We don’t recommend it. Virtual Registries are set up for online purchases only so that registrants have the flexibility to choose when to ship their products and whether to apply their virtual credit to additional or different product selections.
If you have a Virtual Registry and someone buys something for you at the store, we will email you; however, the Virtual Registry will not track what’s been bought at the store, so you’ll need to go into your registry to lower the number of items you’re looking for by the number of items you received.
Can I purchase Heath Tile with my Virtual Registry credit?
No. Virtual Registry credit is available to redeem on Heath Dinnerware, Accessories, and Heath Home items only. If you are interested in purchasing Heath Tile, you may want to request gift cards from your guests.
How do I exchange gifts purchased from my registry?
Registry gifts can be exchanged by mail or in store for other product or for store credit within 30 days of receipt. Please note that we cannot accept items that have been used.
By mail: call Customer Service to receive a Return Authorization number and further instructions for the exchange.
In store: please bring the items and the packing slip(s) or gift receipts.
How do I report a broken item in my Heath shipment?
Email Customer Service as soon as possible (preferably within 5 days of receipt) with a photo of the damaged item, packing slip number, UPS tracking number and any additional information about the delivery you think we should know.
We will reply with an order confirmation for a replacement item.
Please retain all packing material along with damaged or broken items(s).