Gift Registry FAQ
Heath Registries are a convenient way to select your favorite items — from Heath dinnerware to home accessories — and share it all easily with your loved ones. It's a privilege being part of your special occasion!
We’ve put together some of the most frequently asked questions about registries below. If you don’t find your answer, call us at 415 361 5552 x12, start a chat, or email email@example.com.
Answers for Gift Givers
How do I find a registry?
Hover over the Registry link in the top left corner of the Heath Ceramics home page, then click on 'Find a Registry'. Enter the registrant’s first or last name in the 'Search for a Registry' field, then click the arrow. For best results, try searching by the registrant’s most unique name (ie, ‘Josiah’ for Josiah Smith or ‘Wassler’ for Adam Wassler). Select the correct registrant name from the search results. Alternatively, you can scroll to the bottom of any page on the site and enter the registrant name under 'Look up a Registry'.
Where can guests purchase gifts from a Heath registry?
It depends on the registry. Virtual Registry gifts must be purchased online, while Conventional Registry gifts can be purchased online or in store. The type is listed on the registry page.
What’s the difference between Virtual and Conventional Registries?
A Virtual Registry is a complete online experience; all gifts are purchased online and ship to the recipients at the time of their choosing.
A Conventional Registry is a classic set up, in which gifts can be purchased online or at any of our four California showrooms. Online gift purchases ship immediately.
Can I order a gift card for the registrant?
Yes. Click the Gift Cards link at the top of the Heath Ceramics home page and choose the type of gift card you want to give. The physical gift card requires a shipping address and will be sent via UPS Ground. The virtual gift card will be sent to you by email; you can digitally forward to the recipient or print out a copy of the email.
Managing Your Registry
I’ve already set up my registry. Can I change the registry type later?
Yes, here's what to do depending on whether you started with a Virtual or a Conventional Registry. If you currently have a Virtual Registry, and no gifts have been purchased, you can create a new Conventional Registry at anytime with the same online account. Then, contact us to close the Virtual Registry.
If gifts have been purchased, you'll want to complete Registry Checkout to ship the gifts you've received; then notify us when your Registry Checkout is complete, and we’ll close the original Virtual Registry.
If you currently have a Conventional Registry, you can create a new Virtual Registry at any time, even if gifts have been purchased. Contact us if you’d like the original Conventional Registry to be closed.
In both instances, we’ll be sending you a new registry URL for you to share with your friends and family.
How can I share my Heath Registry?
We’ve provided you with a unique URL at the top of your registry page. Add the link to your event website and spread the word with friends and family. Registries are also available to guests by searching under your name at heathceramics.com/registry.
Is there a relationship between Heath Ceramics and any universal registries?
We do not have any formal relationships with universal registries like MyRegistry or Amazon. Heath product can be linked to a universal registry and all purchases must be made on HeathCeramics.com. There are instances where you can link to your Heath Registry via these external sites, but it really depends on which universal registry you’re using. Note: universal registries may not show accurate price, color or glaze selection of the product being linked from our website.
What items cannot be included in a registry?
Select categories cannot be added to registries, including Seasonal Collections (due to limited availability and production timeline), furniture, tile, gift cards, and archived or discontinued items.
I’m having trouble removing a certain item from my registry, what do I do?
Send a quick email or chat to Customer Service and we’ll gladly remove the stubborn item.
How do I know when an item has been purchased from my registry?
We’ll let you know via email. If you have a Virtual Registry and someone buys something for you at the store, we will email you; however, the Virtual Registry will not track what’s been bought at the store, so you’ll need to go into your registry to lower the number of items you’re looking for by the number of items you received.
How do I update my registry account information, like shipping address, event info, contact information?
Log in to your registry account and click "Edit Profile." Make updates to your profile and select SAVE. Please note: changes in your customer profile or address book will not update your registry profile.
Should I be concerned if an item listed on my registry is out of stock?
Most products made by Heath that are out of stock will be available again after 2–3 weeks. Products that we do not make ourselves (like glassware, cutting boards, linens, etc) may have a longer lead time. Any product labeled ‘Archived’ has been discontinued and will likely not be available again. Contact Customer Service for questions or concerns about a specific product.
Will Heath hold the merchandise purchased for me so I can pick up at one time?
Due to limited space, we can’t offer in-store pickup for Registry gift purchases. If you have a Conventional Registry, gifts purchased from your registry will be shipped via UPS directly to you or the gift purchaser, or the gift purchaser may choose to give the gift in person. If you have a Virtual Registry, you always have control over when your gifts ship to you.
Do I get a discount for items I did not receive after my event?
Yes. We offer a one time 15% completion discount on items you did not receive from your registry. Please request a registry completion code from Customer Service after your event date.
If you have a Virtual Registry, you must redeem all of your Virtual Registry credit online before you can request a code.
Please note: The registry completion code is valid only on unfulfilled items from your registry, and can only be used by the registrant and co-registrant. It cannot be combined with any other offer and doesn't apply to furniture, tile, previously discounted items, second-quality ceramics, or other promotions.
What do I do with all this packaging?
Please reuse, recycle, or compost it! ExpandOS are made from 100% post-industrial waste and are 100% recyclable.
Do you offer international shipping for Registries?
We can ship your gifts internationally with the Virtual Registry set up, that way all your gifts can ship together at a time of your choosing. Contact our Customer Service Team for a shipping quote when you’re ready to ship your gifts. Duties and taxes will apply.
How do I close my registry?
Please contact us in Customer Service by phone, email, or chat, and we can assist you in closing your registry.
How does my Virtual Registry credit work?
When the first gift purchase is made from your registry, we will automatically create a new gift card associated with your account and add the value of the purchased gift, plus tax if applicable, to your gift card. You'll be notified via email that the virtual gift card has been created, but no need to take any action. (Heads up: the email notification will look like you sent yourself a gift card, but don't worry, it's from us.) From then on, the value of each future registry purchase will be added to the gift card. Anytime you make a redemption purchase, we'll automatically apply the value of your credit during checkout.
Are prices guaranteed?
While we don't do it often, our prices do change. Therefore, an item added to your registry at one price does not guarantee that price, upon purchase or redemption. When a gift is purchased from a Virtual Registry, the purchase price is added to your gift credit. If that purchase was made at a discount, or if the item changes in price, your gift credit will not change to accommodate.
What contributes to a price increase at Heath?
Just as with any good or service, over time ingredients and their cost shift, the cost of living increases, and improvements are made to equipment. These are some of the factors that contribute to a price increase at Heath.
If we have a Virtual Registry, can our friends & family purchase items from a retail store?
We don’t recommend it. Virtual Registries are set up for online purchases only so that registrants have the flexibility to choose when to ship their products and whether to apply their virtual credit to additional or different product selections. When a purchase is made, the items are not "reserved" or set aside; rather, the purchase value is credited to your gift card, to be used at the Registrant's discretion.
If you have a Virtual Registry and someone buys something for you at the store, we will email you; however, the Virtual Registry will not track what’s been bought at the store, so you’ll need to go into your registry to lower the number of items you’re looking for by the number of items you received.
If an item is out of stock on my Virtual Registry, can it still be purchased by one of my guests?
Guests will not be able to purchase out of stock items. If you notice that an item is consistently out of stock on your registry, the best approach is to add a different (in stock) item for your guests to purchase. When the desired item is back in stock, you can complete your registry checkout and apply the received credit to the original item.
Can I purchase Heath Tile with my Virtual Registry credit?
No. Virtual Registry credit is available to redeem on Heath Dinnerware, Accessories, and Heath Home items only. If you are interested in purchasing Heath Tile, you may want to request gift cards from your guests.
How do I exchange gifts purchased from my registry?
Registry gifts can be exchanged by mail or in store for other product or for store credit within 30 days of receipt. Please note that we cannot accept items that have been used.
By mail: call Customer Service to receive a Return Authorization number and further instructions for the exchange.
In store: please bring the items and the packing slip(s) or gift receipts.
How do I report a broken item in my Heath shipment?
Email Customer Service as soon as possible (preferably within 5 days of receipt) with a photo of the damaged item, packing slip number, UPS tracking number and any additional information about the delivery you think we should know.
We will reply with an order confirmation for a replacement item.
Please retain all packing material along with damaged or broken items(s).