Gift Registry FAQ
Welcome! We’ve been helping folks celebrate major milestones for over 20 years, and life itself for over 75 years. We're honored to share this experience with you.
Below are our most frequently asked questions. If you don’t find what you're looking for, call us at 415 361 5552 x12, start a chat, or email email@example.com.
In a hurry? Click on the chat icon in the bottom right corner to reach us. We're available Mon–Fri from 8–4 PT.
CONTACT CUSTOMER SERVICE
415 361 5552 x12
Mon–Fri from 8–4 PT
For press inquiries, please contact us at firstname.lastname@example.org
Answers for Gift Givers
Hover over the registry link in the top left corner of the Heath Ceramics home page, then click on 'Find a Registry'. Enter the registrant’s first or last name in the 'Search for a Registry' field, then click the arrow. For best results, try searching by the registrant’s most unique name (ie, ‘Josiah’ for Josiah Smith or ‘Wassler’ for Adam Wassler). Select the correct registrant name from the search results. Alternatively, you can scroll to the bottom of any page on the site and enter the registrant name under 'Look up a Registry'.
This depends on the type of registry. Save All Registry gifts must be purchased online. Ship All Registry gifts can be purchased online and in store. The type of registry they've chosen is listed on their registry page.
The Save All Registry is a fully online experience. All gifts are purchased on our website, and held as credit within your registry profile. When you’re ready to receive your gifts (whether piece by piece, or all at once), you go onto the website and place the order. This option makes it easy to exchange gifts before you receive them, if you prefer a different item than your guest selected. It also enables you to decide when they arrive!
A Ship All Registry is a more classic set up, in which gifts can be purchased online and at any of our four California showrooms. Guests can ship directly to the registrant or ship to themselves in order to give the gift in person. Orders placed online from a Ship All Registry will ship at the time of purchase.
Yes. Click the Gift Cards link at the top of the Heath Ceramics home page and choose the type of gift card you want to give. The physical gift card requires a shipping address and will be sent via UPS Ground. The virtual gift card will be sent to you by email; you can digitally forward to the recipient or print out a copy of the email. Please note: Registrants cannot add gift cards to their registry, but you're free to purchase them outside their registry. They're always a hit!
For Registrants: Managing Your Registry
Yes! Please contact the Customer Service team to change your registry type. If you are changing from Save All to Ship All, and you have already received gift purchases, you will be asked to redeem your gifts through Registry Checkout before changing to a Ship All.
Gift cards cannot be added as an item to your registry. However, friends and family may purchase you gift cards outside your registry. Some registrants make note of this "want" in their registry profile note. This alerts guests that this is an option.
We’ve provided you with a unique URL at the top of your registry page. Add the link to your event website and spread the word with friends and family. Registries are also available to guests by searching under your name at heathceramics.com/registry.
We do not have any formal relationships with universal registries. Heath products can be linked to a universal registry, though all purchases must be made on our website. There are instances where you can link to your Heath Registry via these external sites, but it depends which universal registry you’re using. Note: universal registries may not show accurate price, color or glaze selection of the product being linked from our website.
Yes, some products and categories cannot be added. They are: Seasonal Collections (due to small quantities and their limited edition nature), furniture, tile, gift cards, and archived or discontinued items.
While gift cards cannot be added to a registry, some registrants add a note to their profile message, noting their interest in gift cards. This allows guests to purchase gift cards outside of their registry.
Send a note or chat to Customer Service and we’ll gladly remove the stubborn item.
We’ll notify you via email as gift purchases happen. You can also view a list of purchases made from your registry at any time! Log in to your registry account and click "View Received Gifts" to see or export the full list.
For Ship All Registries, tracking information is only shared directly with the gift purchaser. For questions about the status of a gift order from your registry, please reach out to Customer Service for assistance.
Log in to your registry account and click "Edit Profile." Make updates to your profile and select SAVE. Please note: changing your customer profile or address book will not change your registry information. That must be done in addition/separately. If you'd like to update the email address associated with your registry, please reach out to Customer Service for assistance.
Most products made by Heath, that are out of stock, will be available again after 2–3 weeks. Products that we do not make ourselves (like glassware, cutting boards, linens, etc) may have a longer lead time. Any product labeled ‘Archived’ has been discontinued and will likely not be available again. Contact Customer Service for questions or concerns about a specific product.
Due to limited space, we don't offer in-store pickup for registry purchases. If you have a Ship All Registry, gifts purchased from your registry will be shipped via UPS directly to you or the gift purchaser, or the gift purchaser may choose to give the gift in person. If you have a Save All Registry, you always have control over when your gifts ship to you.
While we don't do it often, our prices do change. Therefore, an item added to your registry at one price does not guarantee that price, upon purchase or redemption. When a gift is purchased from a Save All Registry, the purchase price is added to your gift credit. If that purchase was made at a discount, or if the item changes in price, your gift credit will not change to accommodate.
Just as with any good or service, over time ingredients and their cost shift, the cost of living increases, and improvements are made to equipment. These are some of the factors that contribute to a price increase at Heath.
As a token of gratitude for registering with us, we will email you a code after your event is over for $100 off any purchase of $100 or more. This discount can be applied during your registry redemption process, or you may use it on a separate purchase, as you wish. Code may be applied online or in-store. Please note, this is a non-transferable offer, valid for one-time use by the registrant. See our Terms & Conditions (sec. 11) for details.
Please reuse, recycle, or compost it! ExpandOS are made from 100% post-industrial waste and are 100% recyclable. Our packing tape is all paper, and we're working with UPS to discontinue the plastic sleeves.
We do ship internationally, though we recommend only using this feature if you have a Save All Registry. This way, all your gifts can ship together at a time of your choosing. The cost to ship your gifts will be calculated at checkout. Duties and taxes will apply and are usually calculated when your order reaches the destination country. We are unable to provide a quote for duties and taxes.
Please contact Customer Service by phone, email, or chat, and we can assist you in closing your registry. All open registries will be archived 18 months after their event date, and remaining Save All Registry credit will be emailed to the registrant as a gift card. This gift card never expires.
Save All Registries
When the first purchase is made from your registry, we create a gift card associated with your account. The value of each purchase is added to your card, plus tax if applicable. You'll be notified via email that the virtual gift card has been created. Yet, there's no need to take action. (Heads up: the email notification will look like you sent yourself a gift card, but don't worry, it's from us.) From then on, the value of each future registry purchase will be added to the gift card. Anytime you make a redemption purchase, we'll automatically apply the value of your credit during checkout.
While your Save All Registry is open, your redemption purchases ship free. Once your registry is closed (typically 18 months after the event date), any remaining credit will be automatically emailed to you as a gift card. This gift card can be used in-store or online and will never expire.
We encourage gift purchases to happen online so that you can get the most out of the Save All Registry experience. However, if someone buys you something from a Heath showroom, in most cases* we will update your registry to reflect the purchase. You can log in to your registry account and click "View Received Gifts" to view the purchase. You will not receive email notification of showroom gift purchases as with online purchases.
*If your gift purchaser does not report that they are shopping from a Heath Registry or they purchase something that is not listed on the registry, we are unable to make updates to the registry.
Save All Registries are designed to be flexible and convenient for registrants, allowing you to decide when to receive your gifts (and to make adjustments before anything is shipped). Because of this, the checkout process is a little non-traditional. Check out this guide for a detailed overview of Save All Registry checkout. And if you still have questions, don't hesitate to reach out to us at email@example.com.
Guests will not be able to purchase out of stock items. If you notice that an item is consistently out of stock on your registry, the best approach is to add a different (in stock) item for your guests to purchase. When the desired item is back in stock, you can complete your registry checkout and apply the received credit to the original item.
No. Save All Registry credit is available to redeem on Heath Dinnerware, Accessories, and Heath Home items only. If you are interested in purchasing Heath Tile, you may want to request gift cards from your guests.
We offer exchanges by mail or in store, either for product or store credit, within 30 days of receipt.* We cannot accept items that have been used.
By mail: call Customer Service to receive a Return Authorization number and further instructions for the exchange.
In store: please bring the items and the packing slip(s) or gift receipts. During sales and events, we're unable to accept exchanges, due to staff availability.
*During COVID this is extended to 60 days.
Email Customer Service as soon as possible (preferably within 5 days of receipt) with a photo of the damaged item, packing number, UPS tracking number, and any additional information about the delivery you think we should know.
We will reply with an order confirmation for a replacement item.
Please retain all packing material along with damaged or broken items(s).