Heath Tile FAQ

While we have high standards of quality, we do embrace variation as essential to the character and beauty of our tile. Glazes vary and are given a designation from 1-5, based on the degree of variation you can expect. At the same time, certain shapes, sizes, and clay bodies may vary as well. (You can expect between +/- 1/16" and +/-1/4" variation, depending on the tile size.) Your Tile Specialist will help you understand what to expect and how to make the most of the variation for your project.

Variation in the glaze color/texture is rated 1–5+. Glazes rated 1 exhibit very little variation; higher ratings show very high tonal and hue shifts. Heath tile may also exhibit surface undulation and bowing. Undulation can be anything from a slightly raised corner or edge to undulation across the entire surface. Both forms of variation can have a huge impact on your final installation.

We recommend purchasing a sample of any glaze you are considering so that you can see its intricacies in person. Once you’ve narrowed in on prospective glazes for your project, a Tile Specialist can help you understand what to expect and how to make the most of its variation for your project. We’ve also compiled our best installation tips for working with size and glaze variation.

Heath Tile is very durable, making it suitable for most interior and exterior applications, including warm and cold climates (freeze/thaw), residential and commercial floors, walls, counters, showers, baths, swimming pools, spas and fountains. Not all glazes are suitable for all applications—a Tile Specialist can help you identify the best glazes for your particular installation.

Heath tile is considered a stoneware tile, which differs from porcelain in the coarseness of the clay and the lowered firing temperature. However, our clay bodies are very unique for stoneware, as they are virtually non-porous and very durable. This means that they can, in many cases, take the place of porcelain.

At Heath, we offer two clay bodies: white and manganese. Each has distinct characteristics. In general, we do NOT recommend using two different clay bodies in a single project, since the differences between the two may unnecessarily complicate the installation process.

While there are some similar colors in both finishes, matte glazes cannot be made “glossy” or vice versa: glaze formulas are unique to their color and finish and cannot be modified independently.

Not all finishes are suitable for all applications—a Tile Specialist can help you identify the best glazes for your particular installation.

All matte and crackle glazes will benefit from a pre-grout seal or grout release product. This added step aids in grout haze removal and prevents staining from saturated grout colors.

Follow all manufacturers instructions and test the sealant product prior to applying to entire installations. Installed tile should be sealed again after grouting to protect the grout and glaze, and potentially re-sealed annually if in a wet location or food prep area. This is particularly important for crackle glazes as the crackle will continue to develop when repeatedly exposed to moisture.

You should be able to use any cleaning product specified for tile, though we suggest first testing the product in an inconspicuous area to be sure. If your tile has a non-acid-resistant glaze, avoid cleansers that contain acids (such as vinegar and lemon juice). Also, avoid highly abrasive cleansers on higher gloss tiles as they may become scratched. Some tiles should be towel dried after cleaning to avoid watermarks caused by hard water.

We strongly recommend ordering 20% more tile than you think you need. This is a general rule of thumb when ordering tile, and it’s important to keep in mind. Usually when a tile is cut, the remaining piece can’t be used anywhere else, resulting in fewer tiles than expected. Job Completions (placing a small order to make up for the tile shortage) are costly and time consuming, and can often be avoided by ordering the recommended 20% overage.

As a general rule, tile is one of the last materials installed on a project. If additional tile is needed at this stage, there are often delays in the completion of the overall project. In addition, due to the inherent batch variation with Heath tile, a second run could end up looking significantly different from the original order.

Clients are often surprised that ordering a small quantity of tile is more expensive than a large one. Surprisingly, it is very time consuming to produce small quantities of tile. The setup time to make one, twenty-five, or 500 square feet takes the same amount of time—changing tools, cleaning glaze guns, setting application parameters, etc. So, the production cost per square foot is considerably higher for the low quantities.

Good news: it can! Please contact a Tile Specialist to learn more and discuss your specific project.

Visit our page on Installation Tips for detailed information on your install.