Paine Products

Winter is coming! Enter the giveaway for an espresso cup set, part of WS23 collection.

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Add a letterpressed card to your gift for $5. Your order will contain a beautiful card designed by Heath with your gift message hand-written inside.

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Packaging & Shipping

Domestic orders are shipped via UPS Ground within 2–3 business days. We can not ship to P.O. Boxes. See our domestic shipping rates here.

International shipping rates vary according to destination country and are calculated during checkout. International tax and duties ARE NOT included in our calculated rate; the recipient is invoiced for this once the shipment reaches its destination.

Wallpaper samples and gift cards ship free, and occasionally, lightweight items may incur a lower shipping rate. Ceramics are heavy and challenging to ship—it's our top priority to get them delivered to you intact, with minimal environmental impact (that's one reason we don't offer expedited shipping or gift wrap). Our shipping rates reflect the true cost of shipping with durable packaging that is entirely recyclable and compostable.

Exchange Policy

Heath will gladly exchange, provide store credit, or refund merchandise to the original form of payment within 30 days of the purchase date. Proof of purchase is required and the returned item(s) must be new, in original condition, with the original tags or stickers. Any cash refunds over $200 will be refunded via mailed check. Returns without proof of purchase will be reviewed. If accepted they will be processed at factory seconds pricing for store credit or exchange only. No returns will be accepted if merchandise has been used. Gift returns are eligible for exchange or store credit only. Other restrictions may apply. Contact our customer service team at: customerservice@heathceramics.com.

*Please note that all 2nd Quality dinnerware, Overstock Tile, Final Few, Furniture, and Rug sales are final sale and are not eligible for returns or exchanges. For wallpaper returns, please contact Hygge & West directly.

Please visit our Dinnerware Quality & Care page for usage questions. If shipping your return, please contact Customer Service for your Return Authorization Number.

Warranty

We warranty our products for up to one year from purchase for proven defects in manufacture. Any breakage in shipment must be reported to Heath Ceramics within 5 days of receiving the shipment. Please email Customer Service with your transaction number or packing slip number and a photo of the breakage. A photo is necessary to reship your product.

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