Our four showrooms are safely open. Place your order by these dates for holiday delivery. Bay Area local? Choose curbside at check out.

Our four showrooms are safely open. Place your order by these dates for holiday delivery. Bay Area local? Choose curbside at check out.

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Add a letterpressed card to your gift for $5. Your order will contain a beautiful card designed by Heath with your gift message hand-written inside.

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Packaging & Shipping

Orders are shipped within 2–3 business days. International shipping rates vary according to destination country and are calculated during checkout. Sorry, we do not ship to P.O. Boxes.

IMPORTANT: International tax and duties are not included in our shipping cost; the recipient is invoiced for this once the shipment reaches its destination.

Domestic Shipping Fees:

$10 ground on orders up to $75
$14 ground on orders $76 to $150
$18 ground on orders $151 to $450
$30 ground on orders $451 to $750
$45 ground on orders $751 to $1000
$75 ground on orders $1001+
Wallpaper samples and gift cards ship free, and occasioally,lightweight items may incur a lower shipping rate.

Packaging: We’re thrilled to report that ExpandOS has completely eliminated our use of plastic and Styrofoam packing materials. They're fully recyclable, just put them in with your newspaper or cardboard recycling bin and help save our landfills. Sensitive hands, be mindful — some ExpandOS have sharp edges.

Exchange Policy

We’re happy to exchange items within 45 days of purchase for store credit or exchange only. We do not offer refunds. Please ensure items show no signs of use. All exchanges sent back to Heath Ceramics must be accompanied with a receipt or original packing slip and an Exchange Form. Please contact Customer Service to request your Return Authorization number and have your proof of payment handy.

Exchanges in store must be accompanied by proof of payment. Exchanges without proof of payment will be processed at factory seconds pricing. Final Few are final sale and cannot be exchanged.

Heath is not responsible for any damage that occurs when return shipping so we strongly encourage you to pack the items well and ship via UPS or FedEx. Please note shipping costs are non-refundable.

Warranty

Our Trade Team

Our specialist trade team can help you develop the project of your dreams.

Tile and Trade Specialists

Northern California/PNW, Midwest, East Coast, International

Eric Gaietto, Tile Manager eric@heathceramics.com
Cheryl Piha, Senior Tile Specialist cheryl@heathceramics.com
Nat McBride, Associate Tile Specialist nat@heathceramics.com

Los Angeles, Southern California, South, and Southwest

Aline Cautis, Senior Tile Specialist aline@heathceramics.com
Nick Wafle, Tile Specialist nick@heathceramics.com

Heath Dinnerware and Heath Home inquiries

Please contact trade@heathceramics.com.

Other Inquiries

Email us at trade@heathceramics.com or visit our Sausalito, San Francisco, and Los Angeles showrooms if you'd like to see products in person. Visiting a showroom during COVID looks different; read about what to expect here.