Willow Dinnerware Set

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Packaging & Shipping

Orders are shipped within 2–3 business days. Expedited shipping orders can only be sent Mon–Fri. International shipping rates vary according to destination country.

IMPORTANT: International tax and duties are not included in our shipping cost; the recipient is invoiced for this once the shipment reaches its destination. Contact customerservice@heathceramics.com to receive a shipping quote.

Shipping Fees:

$10 ground on orders up to $75
$14 ground on orders $76 to $150
$18 ground on orders $151 to $450
$30 ground on orders $451 to $750
$45 ground on orders $751 to $1000
$75 ground on orders $1001+
Wallpaper samples and gift cards ship free.

To receive your order by December 21st, note the following deadlines:

Thursday, 12/13 at 12pm PST for Ground Shipping to the Eastern US
Monday, 12/17 at 12pm PST for Ground Shipping to the Midwest
Wednesday, 12/19 at 12pm PST for Ground Shipping to the Western US
Tuesday, 12/18 at 12pm PST for 3 Day Shipping
Wednesday, 12/19 at 12pm PST for 2 Day Shipping
Thursday, 12/20 at 12pm PST for Overnight Shipping

Packaging: We’re thrilled to report that ExpandOS has completely eliminated our use of plastic and Styrofoam packing materials. They're fully recyclable, just put them in with your newspaper or cardboard recycling bin and help save our landfills. Sensitive hands, be mindful — some ExpandOS have sharp edges.

Exchange Policy

We’re happy to exchange items within 30 days of purchase for store credit or exchange only. We do not offer refunds. Please ensure items show no signs of use. All exchanges sent back to Heath Ceramics must be accompanied with a receipt or original packing slip and an Exchange Form. Please contact Customer Service to request your Return Authorization number and have your proof of payment handy.

Exchanges in store must be accompanied by proof of payment. Exchanges without proof of payment will be processed at factory seconds pricing. Web Specials are final sale and cannot be exchanged.

Heath is not responsible for any damage that occurs when return shipping so we strongly encourage you to pack the items well and ship via UPS or FedEx. Please note shipping costs are non-refundable.

We’re unable to process exchanges during our Annual Sale event. Items brought in for exchange or store credit during this period will be issued a Return Authorization number and a store credit will be mailed to you within 3–5 business days.

Damage

Serving Platter

Serving Platter

9 x 14 Platter

Large Covered Serving Dish

Willow Basic Dinnerware Set

Willow Full Dinnerware Set

Mix & Match Full Dinnerware Set

Mix & Match Basic Dinnerware Set