Trade Program Shipping & Returns

Orders in the 48 contiguous United States are shipped via UPS Ground and usually ship within 5-7 business days. You will receive an email notification with a UPS tracking number when your order ships. We do not ship to APO or PO Boxes due to UPS shipping restrictions.

Our mainland US shipping rates are determined by the order's subtotal and what region it is shipping to. Occasionally, lightweight items may incur a lower shipping rate. Please note that orders shipping to Hawai'i, Alaska, US Virgin Islands, Guam, and Puerto Rico are calculated using overseas shipping rates.



California Shipping Rates:
$14 ground on orders up to $150.00
$20 ground on orders $150.01 to $400.00
$35 ground on orders $400.01 to $800.00
$48 ground on orders $800.01 to $1,500.00
$80 ground on orders $1,500.01 to $3,000.00
$110 ground on orders $3,000.01 to $5,000.00
$145 ground on orders $5,000.01 to $7,500.00
$216 ground on orders $7,500.01 to $10,500.00
$300 ground on orders $10,500.01 to $15,000.00
$648 ground on orders $15,000.01+

West Shipping Rates:
$16 ground on orders up to $150.00
$24 ground on orders $150.01 to $400.00
$36 ground on orders $400.01 to $800.00
$50 ground on orders $800.01 to $1,500.00
$85 ground on orders $1,500.01 to $3,000.00
$160 ground on orders $3,000.01 to $5,000.00
$245 ground on orders $5,000.01 to $7,500.00
$358 ground on orders $7,500.01 to $10,500.00
$470 ground on orders $10,500.01 to $15,000.00
$872 ground on orders $15,000.01+

East Shipping Rates:
$18 ground on orders up to $150.00
$28 ground on orders $150.01 to $400.00
$40 ground on orders $400.01 to $800.00
$52 ground on orders $800.01 to $1,500.00
$90 ground on orders $1,500.01 to $3,000.00
$185 ground on orders $3,000.01 to $5,000.00
$296 ground on orders $5,000.01 to $7,500.00
$437 ground on orders $7,500.01 to $10,500.00
$613 ground on orders $10,500.01 to $15,000.00
$1,354 ground on orders $15,000.01+

Yes! However, at this time, online ordering for our Hospitality Trade Program is only available to customers shipping to the contiguous United States. International Hospitality Trade customers, as well as those in Hawai'i, Alaska, US Virgin Islands, Guam, and Puerto Rico, can place orders by contacting customer service or one of our showrooms. International tax and duties are not included in our shipping cost; the recipient is invoiced for this once the shipment reaches its destination.

Due to the made-to-order nature of most furniture, rugs, and wallpaper, lead times vary (listed in their product descriptions). Take a look at the FAQ for the Nomad Collection and Heath for Hygge & West wallpaper (wallpaper samples ordered online ship for free). Don’t hesitate to call us if you still have questions.

We use fully recyclable ExpandOS for our packaging to eliminate plastic and Styrofoam waste (you can recycle ExpandOS with your regular paper or cardboard recycling). Sensitive hands, be mindful — some ExpandOS have sharp edges.

Learn more about how we ship, with sustainability in mind.

Any breakage in shipment must be reported to Heath Ceramics within 5 days of receiving the shipment. Please email Customer Service with your transaction number or packing slip number and a photo of the breakage. A photo is necessary to reship your product.

Heath will gladly exchange, provide store credit, or refund merchandise to the original form of payment within 30 days of the purchase date. Proof of purchase is required and the returned item(s) must be new, in original condition, with the original tags or stickers. Any cash refunds over $200 will be refunded via mailed check. Returns without proof of purchase will be reviewed. If accepted they will be processed at factory seconds pricing for store credit or exchange only. No returns will be accepted if merchandise has been used. Gift returns are eligible for exchange or store credit only. Other restrictions may apply. Contact our customer service team at: customerservice@heathceramics.com

*Please note that all 2nd Quality dinnerware, Overstock Tile, Final Few, Furniture, and Rug sales are final sale and are not eligible for returns or exchanges. For wallpaper returns, please contact Hygge & West directly.

Please visit our Dinnerware Quality & Care page for usage questions. If shipping your return, please contact Customer Service for your Return Authorization Number.

If you’re near a showroom, we're happy to assist you in person to complete your return or exchange of online or showroom purchases following the guidelines in our Return Policy above.

Please email Customer Service to request your Return Authorization Number (RMA#), and have your proof of purchase handy. Customers are responsible for return shipping. All returns/exchanges shipped back to Heath Ceramics must be accompanied by your original order #, your RMA#, and a completed Return Form. Exchanges may take up to 2 weeks to process. Refunds may take up to 7 days to process. Please note shipping costs are non-refundable.

Heath is not responsible for any damage that occurs when shipping back an item for return or exchange. We strongly recommend that you pack the items well and ship via a trackable carrier. Please note shipping costs are non-refundable.