Trade Program FAQ

General Terms and Conditions of the Hospitality Trade Program:

- 20% discount on standard, in-stock Heath Dinnerware
- 20% off Muir Tumbled and Polished flatware
- No minimum purchase
- Credit card only
- No special orders or custom items
- Orders ship within 5-7 business days
- Samples purchased online can be returned for a full refund within 30 days
- Online ordering is limited to customers shipping to the contiguous United States.
- International Trade customers, as well as those shipping to Hawai'i, Alaska, US Virgin Islands, Guam, and Puerto Rico, can place orders by contacting a showroom.

To make additions or adjustments to your account information, please fill out this form. We’ll reach out within three business days to confirm that your account has been updated.

Yes! We have four Heath showrooms in California and would love for you to stop by.

Sausalito Factory and Showroom
400 Gate 5 Road, 94965
Monday–Sunday 10am–5pm

Los Angeles Showroom
7525 Beverly Blvd, 90036
Monday–Friday 10am–6pm
Saturday–Sunday 10am–5pm

San Francisco Factory and Showroom; Heath Newsstand
2900 18th St, 94110
Monday–Friday 10am–6pm
Saturday–Sunday 10am–5pm

Heath Clay Studio in the Boiler Room
555 Alabama Street San Francisco, CA 94110
Enter at the Boiler Room (just around the corner from our showroom entrance).
Wednesday–Friday 10am–6pm

Ferry Building Showroom
One Ferry Building, Suite 12, 94111
Sunday 10am–5pm
Monday–Friday 10am–6pm
Saturday 9am–5pm

Yes! We offer tours of our dinnerware factory in Sausalito and tile factory in San Francisco. You can sign up for a tour at either location on our Factory Tours page.

We sell our products directly from our website and our four California Showrooms in Los Angeles, San Francisco, the Ferry Building and Sausalito.

Please note that to receive your Trade discount on online orders, you must be logged into your Trade account at the time of purchase.

Items come back into stock in usually 2 to 3 weeks. This time frame may be longer during the month of December.

We do not offer any pre-orders or wait lists for either out of stock or to-be-released products. The nature of our small-scale manufacturing process unfortunately does not lend itself to advance orders.

Our ceramics come in a wide variety of finishes, ranging from smooth and glossy to textured and matte. Each glaze has its own finish, that is inherent to its glaze color. We've put together a Texture & Finish guide to help you understand which glazes are matte, semi-matte, or glossy. For even more resources about our dinnerware, check our Good to Know blog.

Yes, due to new tax laws and recent Supreme Court rulings we are paying—and charging—sales tax on items we ship to customers outside of California.

In 2018, we refreshed our Coupe dinnerware palette for the first time in over 15 years! The collection still has the same phenomenal 1940s shapes, now in a host of classic and new colors that connect our past with our future. As part of that refresh, a selection of glazes were archived and phased out of production.

Again in summer 2021, we refreshed the Coupe, Chez Panisse, and Serving Bowl palettes and the following glazes are no longer in production: Salt/Shadow, Agave, Rosemary, Linen, Persimmon/Pumpkin, Ocean/Salt, Jicama, Cedar, Aloe/Vine, and Sorbet, as well as the corresponding basic and full dinnerware sets Cloudview, Woodward, Josephine, Bonita, Linen, and Rosemary. View our Coupe or Chez Panisse collections to see what is available now, and read more about our approach to archiving products.

Check out our timeline of Heath history here.

We warranty our first quality ceramic products for up to one year from purchase for proven manufacturing defects. If you encounter issues with your Heathware, please email or call Customer Service with details and we will help resolve the issue.

For information about quality and care of our ceramic products, click here. To learn more about Product Safety for our ceramic products, you can read more here.

We accept and securely process payment via most credit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

Learn more about the ins and outs of our Shipping and Exchange policies here.

Right here. Our Privacy Policy discusses your rights, the personal information we collect from you, why, and how we may use it. It's not exactly a quick read, but we hope it is enlightening. Most importantly — we treat your data as if it were our own, securely, and respectfully.