Visiting a Showroom
We love seeing your smiling eyes in person! Our showrooms have implemented safety precautions designed to keep our team and customers safe—thank you for your cooperation.
Things to Know Before You Go
Our Sausalito showroom is open Wednesday–Sunday, 10am–5pm, with Curbside Pickup for online orders available Wednesday–Sunday, 12–4pm. Our Sausalito Tile Shed is open Thursday–Sunday, 10am–4pm. We will only be able to assist one customer at a time in the Tile Shed, so there may be a wait. We will accept our last customer at 4pm.
Our Los Angeles showroom is open Tuesday–Saturday, 10am–5pm, with Curbside Pickup for online orders available Tuesday–Saturday, 12–4pm.
Our San Francisco showroom and Newsstand locations are open Tuesday–Saturday, 10am–5pm, with Curbside Pickup for online orders available Tuesday–Saturday, 12–4pm.
Our Ferry Building showroom is open Tuesday–Friday, 10am–5pm and Saturday 9am–4pm.
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If you are unvaccinated, please continue wearing your mask while in the showroom. Until state guidance is updated, our team will continue wearing masks regardless of vaccination status, and the clear protective barriers at the cash register will remain in place.
In Los Angeles and San Francisco, expect the usual mix of dinnerware, home, furniture, tile, and accessories.
Our Sausalito showroom is well-stocked with 2nd quality dinnerware, pieces from the Heath Clay Studio, and an abundance of good goods for the home (linens, glassware, flatware, jewelry, and so on). We have a reduced selection of 1st quality dinnerware and can place orders for anything that is not immediately available.
Shopping & Checkout
It's possible, especially on higher traffic weekend days. Our showrooms' occupancy is limited by the fire code—if the showroom is at capacity, there will be an outdoor queue and we’ll work to accommodate everyone who chooses to wait in line.
At this time, with limited exception, we do not have Tile Specialists on site in our showrooms. If you need tile inspiration, our showroom staff can get you started and connect you via email with a Tile Specialist. You will find our tile FAQs here, and you can reach our tile team directly at: email@example.com.
We’ll provide hand sanitizer before you enter the showroom.
At this time, we are unable to provide restrooms for our customers.
Due to limited supply of stock, we may not be able to hold any unpaid merchandise.
We will try to answer stock questions and accept orders over the phone. Please reach out to our showrooms with any questions.
We will accept and process returns, but may not be able to fulfill all exchanges on-premise. We are happy to help you order any items we may not have on hand.
We’ll accept credit cards (Visa, MasterCard, Amex, and Discover), checks, and cash.