Orders shipping within the United States are shipped via UPS Ground, with exceptions for furniture, rugs and made-to-order tile. We do not ship to APO or P.O. boxes due to UPS shipping restrictions. Domestic shipping rates are calculated at checkout and determined by the order's weight and destination.

International shipping rates vary according to order value and destination and are calculated at checkout. International tax and duties are not included in our calculated rate; the recipient is invoiced for this once the shipment reaches its destination. Please note that orders shipping to US territories, including US Virgin Islands, Guam, and Puerto Rico, are calculated using overseas shipping rates.

Orders usually ship within 3-5 business days, with exceptions for furniture, rugs, and made-to-order tile. For all orders, you will receive an email notification with a tracking number when your order ships.

Ceramics are heavy and challenging to ship—it's our top priority to get them delivered to you intact, with minimal environmental impact (that's one reason we don't offer expedited shipping or gift wrap). Our shipping rates reflect the true cost of shipping with durable packaging that is entirely recyclable and compostable.

Heath will gladly exchange, provide store credit, or refund merchandise to the original form of payment within 30 days of the purchase date. Proof of purchase is required and the returned item(s) must be new, in original condition, with the original tags or stickers. Any cash refunds over $200 will be refunded via mailed check. Returns without proof of purchase will be reviewed. If accepted they will be processed at factory seconds pricing for store credit or exchange only. No returns will be accepted if merchandise has been used. Gift returns are eligible for exchange or store credit only. Other restrictions may apply. Contact our customer service team at: customerservice@heathceramics.com.

*Please note that all 2nd Quality dinnerware, Overstock Tile, Final Few, Furniture, and Rug sales are final sale and are not eligible for returns or exchanges. 

Please visit our Dinnerware Quality & Care page for usage questions. If shipping your return, please contact Customer Service for your Return Authorization Number.

We warranty our products for up to one year from purchase for proven defects in manufacture. Any breakage in shipment must be reported to Heath Ceramics within 5 days of receiving the shipment. Please email Customer Service with your transaction number or packing slip number and a photo of the breakage. A photo is necessary to reship your product.